From November onwards, Indigo Distribution has announced that it will be taking the unprecedented step in offering a free approved pre-programming service to customers purchasing their award-winning Elan Control platform.
The Easy-Install service is made possible by Indigo’s cunning free system design and quotation application, available on IOS and Android, as well as on the Indigo website. It is the industry’s only application that not only speeds up the whole job quoting and designing process, but also creates cable schedules, network maps, wiring schematics and even bespoke client user guides. Installers using the free Indigo app will now have the ability to utilise Indigo’s Easy-Install services to have all the hardware pre-programmed before it arrives to site.
Glen Corbridge, Indigo’s Technical Manager said: “Our customers love our app, it allows them to save time during the quotation and design process and helps them to easily win projects. Our new Easy-Install service adds even more to the benefits that the app offers. When a customer uses our app, our team will then be able to use the data entered at the quoting stage in order to pre-program the system and get it ready for the install stage for our dealers and their clients. The Easy-Install service will take out the laborious, time-consuming part of our installers’ jobs. It will give them more time to get on with the technical programming and commissioning of their projects.
It is often easy to overlook some of the programming basics that we teach during at our training academy, and this results in calls to our tech team and the inevitable ‘Doh’ bang-on-the-head moment! Now, with our new Easy-Install pre-programming service, we can ensure that all the Elan products and accessories bought from Indigo arrive with our dealers’ firmware updated, bench-tested and ready to run.”
Indigo’s technical team will pre-program, bench-test, and firmware-update all the Elan hardware, meaning they will:
* Update every product’s firmware
* Set IP addresses where required
* Test inputs and outputs
* Pre-program controllers with basic functionalities in accordance with the system design from the application
* Label boxes to get them ready for unpacking and installing
Dealers who wish to benefit from the Easy-Install service will need to design their system on either the Indigo app or website, in order for the required documentation to be provided. Additionally, only equipment sold by Indigo will be included in the pre-programming service.
In order to better assist its dealers, Indigo is also organising on-call-4-install sessions for integrators, with either Glen or Boaz ready and waiting to assist installers on-site, so that any issue can be resolved before leaving their project site. Finally, and in line with the idea of rewarding its best customers, the Easy-Install service will be linked to Indigo’s Loyalty Program: the higher the tier, the more the installer will benefit from this service.