Customer Support Co-ordinator
Listed: Tuesday, July 28, 2015
As a leading brand in high performance audio and video products in the UK, Arcam is looking to strengthen its support team within our headquarters in Waterbeach, Cambridge. This key support role requires a profession and reliable individual to ensure that our trade customers in the UK and around the world receive a level of service that reflects the quality of the products that Arcam designs and sells through a specialist dealer network.
The successful candidate will have the following skills and abilities:
Two years of customer service or retail sales experience.
Outgoing and friendly attitude.
Excellent written and verbal communication skills.
Wide knowledge of home entertainment and audio systems.
Basic knowledge of networking.
You will be IT literate and be familiar and competent in Microsoft Word, Excel and Outlook.
Ability to work as part of a team.
You will need to be able to deal will all types of queries from detailed product issues to system setup advice from our own dealer network or end user. These requests need to be answered in a timely and professional manner that will require a reliable individual who is organised and focused on providing world class service.