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Recruitment

Customer Account Manager

Listed: Wednesday, July 05, 2017


INDIGO DISTRIBUTION IS A UNIQUE HIGH PERFORMING BUSINESS, WE ARE A LEADING DISTRIBUTOR ACROSS THE UK AND IRELAND FOR HOME AUTOMATION, HOME CINEMA AND AV SOLUTIONS FOR THE RESIDENTIAL MARKET.
 
WE WANT TO ATTRACT HIGH PERFORMING CUSTOMER ACCOUNT MANAGERS WHO ARE DIFFERENT, WHO ARE UNIQUE, WHO CAN MAKE A DIFFERENCE, AND WHO ARE DRIVEN BY CUSTOMER SATISFACTION.
WE REQUIRE A PERSON WHO CAN CHAMPION OUR CUSTOMERS AND TURN INTO ‘RAVING FANS’.
 
DESCRIPTION
Customer account manager
Ref: 201706/02
 
Purpose of the Role
 
Very simply, provide our clients with the best customer service in the industry with no exceptions, no excuses, no complacency.  Excellence is what we strive for and we accept nothing less. we go above and beyond with our customers to ensure they wont think of going anywhere else.
 
As the customer account MANAGER, you will respond to customer queries, provide quotes, seek opportunities to place other relvant products and most importantly ensure the customers expectations are met and exceeded.
You will need to:
 
1. Connect
2. Listen
3. Understand
4. Place the right product
5. Follow up
6. Support
 
Experience
 
You must have proven experience in dealing directly with customers to manage their queries and/ or orders. You will be able to provide examples of surpassing your customers’ needs through relationship building and exceeding expectation.  Sales is part of the role as you identify new opportunities to sell products and close out on inbound sales orders. It would be an advantage to have worked in sales or the tech industry but this is not a deal breaker. These roles are based out of our Bangor office.
 
Qualities
Do you have:
An excellent telephone manner, a strong regard for customer needs, aspirations to be the best in the industry?
 
Can you:
Learn, adapt quickly and be resilient?
Use your initiative, motivate those around you and bring passion to the role?
Delight your customers?
 
Are you:
Unique, courageous and not afraid to get stuck in?
Comfortable with being uncomfortable?
Highly organised and efficient at what you do?
 
Do you:
Love the tech industry?
 
If this sounds like you then you could be earning between £20k - £25k plus bonus and receive company pension and be part of our private medical plan
 
To apply please go to https://indigo.mindmill.co.uk
 


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